Our Privacy Policy

Our Commitment

This privacy policy sets out the Lugendo.com policy in respect of personal information which Lugendo.com may collect about you. Personal information is any information by which your identity can be reasonably determined.

Lugendo.com recognises that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.

You are encouraged to check this privacy policy periodically as we may make changes from time to time, which will come into effect from the time of posting the amended Privacy Policy on the Website

Information We Collect About You

When you become a member of Lugendo.com, we collect your personal information to facilitate an online purchase and to complete the booking. You may also choose to provide us with additional information to enable us to improve and expand our service to you such as special requirements for flights, meals or seats.

We collect your email address when you request to be added to our mailing list or when you did an online transaction, which enables us to send you updated information about products and specials.  You can unsubscribe at any time
Using and Disclosing Your Personal Information

Your personal information will only be used or disclosed as a necessity in order to provide you with the goods and services available through the website offered by us or the organizations identified, for administrative purposes (including fraud & security checks), and to improve our website and services. You may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.

We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Lugendo.com’s and consent to the disclosure of your personal information for that purpose.

When sending us an email, use our feedback form, or enter into interactive chat with us in the purchase of flights, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to a third party, except as required to provide you with the products and services you request.

Wherever it is lawful and practicable, Lugendo.com will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. Please note, failure to provide full, accurate and complete information as per our request, might mean that we are unable to provide you with our services

Lugendo.com will not, without your prior consent, disclose personal information for any purpose other than those purposes described in this Privacy Policy to which you have already consented.

We may disclose your personal information where required or authorised by law to do so.


When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. We may record visitor activity such as mouse clicks, mouse movement and other user experience based metrics.

We use Cookies (a small file that remains on your computer and contains information enabling our website to recognize your browser), which makes logging into our website easier. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or to receive a notification when its used

We use Google Analytics features based on Display Advertising (Remarketing and Google Analytics Demographics and Interest Reporting). These features use first-party and third-party cookies to inform, optimise and serve ads based on your past visits to our site.

This allows us to report on demographics to understand our site’s  audience and display ads that relate to products and services you have viewed on our site as you browse third party sites on the Google Display Network using Remarketing.

If you would like to opt-out of customised Google Display Network ads and Google Analytics for Display Advertising you can use Ad Settings.

Persistent cookies may be used to identify you when using the Lugendo.com website or make use of our services, to personalise the advertising that you see when you make future visits to that site or other sites.

This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.

Storage and Security of Personal Information

Lugendo.com ensures your credit card information is transmitted over secure lines. Lugendo.com uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.

Lugendo.com takes all the necessary steps to protect the personal information it holds in order to stop it from being misused, unauthorized access gain, modification and or disclosures.  This includes the use of access control via a unique user password.

Lugendo.com will not be responsible for any access or changes made to your personal information as a result of you disclosing your password to a third party or/and through any unauthorized access.

You can also help us keep your personal information secure by ensuring that any password you use on our website is kept strictly confidential, and by logging off when you have finished using a shared computer.

Trans-Border Data Flows and Third Party Websites

Where it is required to provide goods or services which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as Lugendo.com.

Accessing, Changing and Deleting Your Personal Information

Your personal information held by Lugendo.co is accessible by Lugendo.com, you when using your password and a third party to whom you might have disclosed your password.  You may make changes at any time to your personal information.  Lugendo.com relies on the information provided and may collect additional information about you from other sources in order to complete a transaction

Lugendo.com will retain your information in order to allow you to make future purchases from the Website or until you request to be deleted from our database.  Personal information can be deleted only once you send us an email by clicking here, which will mean that we will not be able to provide you with goods, services or customer support.

Complaints Resolution

Lugendo.com is committed to providing customers with a fair and responsible system for the handling of customer complaints.

If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please contact our Managing Feedback so that we may resolve them.

Quick Help

Ticket Collection/Payment Offices

Simba Travelcare Limited
Unit 16 Lugogo Shopping Mall
Lugogo Bypass Kampala

Help Desk: +256 (0) 0701 030 003
Email: sales@lugendo.com

24 Hour Emergency Service: +256 772 222 228

Contact Us